+61 3 8624 9017
voltrushs@gmail.com
171 Collins Street, Melbourne VIC 3000, Australia
Cancelling or moving an appointment
Please give us at least twenty-four hours notice if you need to cancel or move a booking. You can do this by phone, email or through the link in your confirmation message.
- More than twenty-four hours notice: no charge, and we will rebook you at a time that suits.
- Less than twenty-four hours notice: fifty percent of the treatment price is charged as a cancellation fee.
- No notice and no arrival: the full treatment price is charged.
If you are unwell on the day, ring us and we will reschedule without a fee wherever we reasonably can.
Refunds for treatments already paid
If you prepaid online and cancel in line with the timing above, we refund the amount to the original payment method within five business days. Cancellation fees are deducted before the refund is processed.
Refunds on completed treatments are not offered simply because you changed your mind. However, if you are unhappy with a session, tell us within seven days and we will review it with the therapist.
Gift vouchers
Vouchers are valid for twelve months from the purchase date and are not refundable for cash, except where the Australian Consumer Law requires it. If circumstances change, we can usually extend a voucher once, for up to three months, provided you contact us before the original expiry date.
Prepaid packages
Multi-session packages are sold at a discount and are not refundable after the first session has been used. Unused sessions can be transferred to another person, or credited to a different treatment, at our discretion.
If you cannot continue for medical reasons, contact us. We review these cases individually and may issue a partial refund for the unused sessions.
Faulty or unsatisfactory purchases
Retail products such as oils and candles can be returned within fourteen days if unopened. Faulty products are refunded or replaced in line with the Australian Consumer Law.
To start a refund request, email voltrushs@gmail.com with your booking reference and what happened.